Privacy Policy

Information We Collect

We may collect the following types of information:
•     Personal Information — such as your name, email address, phone number, job title, and business details when you contact us or submit a form.
•     Service‑Related Information — details about your facility, pest management program, audit requirements, or training needs.
•     Technical Data — including IP address, browser type, device information, and website usage data collected through cookies or analytics tools.
•     Communication Records — emails, messages, or notes from consultations, audits, or training sessions.
We only collect information that is relevant to delivering our services or improving your experience.

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How we use your information

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We use your information to:
•     Provide consulting, technical auditing, and IPM training services
•     Respond to enquiries and manage client relationships
•     Prepare reports, recommendations, and technical documentation
•     Improve our website and service delivery
•     Maintain compliance with industry, regulatory, and audit requirements
•     Communicate updates, service information, or administrative notices
We do not sell, rent, or trade your personal information.

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Sharing Your Information

We may share information only when necessary to deliver our services or meet compliance obligations, including:
•     With your Pest Control Contractor (PCC) when collaboration is required
•     With auditors, regulatory bodies, or certification schemes when authorised by you
•     With trusted service providers who support our website or business operations
•     When required by law, regulation, or legal process
All third parties are required to protect your information and use it only for authorised purposes.

Data Storage and Security

We take reasonable technical and organisational measures to safeguard your information, including secure storage, restricted access, and protection against unauthorised use, disclosure, or alteration. While no system is completely secure, we are committed to maintaining industry‑appropriate safeguards.

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Cookies and Website Analytics

Our website may use cookies and analytics tools to improve functionality, understand user behaviour, and enhance your browsing experience. You can adjust your browser settings to refuse cookies, though some features may not function as intended.